Welcome to our Terms and Conditions
(Last Updated 06.08.21)
Thank you for visiting our website and welcome to our terms and conditions. It is important that you read through and understand our policies as they are all associated with one another and relate to your use of our website they together form our ‘Terms’. Please find the following terms and conditions that need to be read before you use or place an order our website. If you are under 18 please ask a parent or guardian to read through these documents with you.
If you do not agree to these Terms, please do not access, use, or purchase items from our website.
1. Terms and Conditions of our Products and Services
1.1. These terms and conditions set out how Grange Gallery (‘we’, ‘us’ or ‘our’) agree that products and services can be ordered and supplied from us to you (‘you’ or ‘your’). It covers the order process, how the contract may change or end, what you need to do if there is a problem.
1.2. Our website is operated by a third-party, ‘Big Commerce’, they provide us with an online e-commerce platform that enables us to sell products to you. We use another third party ‘PayPal’ to provide our payment platform that enables you to pay for you purchase on our website.
1.3. If you want to use our website and order products from us you can only do so in accordance with our terms and conditions. These Terms apply to everyone who uses our website, ‘use’ is defined as accessing, browsing, registering & purchasing.
2. Your Consent
2.1.By using our website, you accept these terms and conditions which also incorporate the following policies that form our ‘Terms’;
2.1.1. Terms and Conditions our Website - set conditions of use of our website including your/our rights and obligations.
2.1.3. Delivery and Returns – details shipping and delivery of your order and your statutory legal right to return your purchase.
2.2.All polices need to be read and understood by you, these polices form and are referred to as our ‘Terms’.
2.3If you do not want to be bound these Terms that you must not use or order from our website.
3. Who we are
If you have any questions regarding the terms and conditions of our products and services or, other associated policies that form our ‘Terms’,please do not hesitate to contact us.
4. Changes to our Policy
Changes may take place to our Terms at any time it is good practise to check each time you use the website to keep up to date. Any changes we make to Terms & Conditions our Products & Services and associated policies that form our ‘Terms’ will be posted on this page. The changes to the Terms will be applicable from the date posted on the page if you place an order before the update you will be bound by the terms of when your order was placed.
Always ensure that you are using the most up to date version of our website by refreshing your browser as our websites content and format may change.
5. Ordering Products
5.1. You must be both a consumer and over the age of 18 to place an order through our website and if you are purchasing on behalf of a business please contact us.
5.2. When you have placed your order by clicking on 'Place Order’ button within checkout you will be under an obligation to pay for the products.
5.3. When placing an order on our website you are agreeing to our terms and conditions and associated policies that form our ‘Terms’.
5.4. Please see our Delivery and Returns Policy for information on delivery and returns.
5.5. Products listed on our website are all subject to availability and we retain the right to not supply individuals or companies at our discretion.
5.6. Our agreement with you begins when we have accepted your order, and not your submission of an order.
5.7. If a product becomes unavailable on our website, is still listed, has an incorrect description or price or we are unable to deliver to your region or country we are not obligated legally to supply or sell that product to you.
5.8 Once we have received your order an acknowledgement email will be sent to you, this is an automated email. This email does not represent confirmation that your order has been accepted.
5.9. The contract between us and you will start when we have dispatched the product to you, products that were ordered at the same time but have not been dispatched are not part of the contract.
5.10. If products are unavailable to you at the time of placing your order or we are unable to accept your order for any reason, we will contact you to explain the reason and you will be reimbursed for the full amount debited for the unavailable product.
5.11. We advise you to keep a file of your own orders with us by printing out order acknowledgements and a copy of our Terms.
5.12. Our products and services are made to the highest of quality and carried to the highest of standards this however may not always meet your expectations, this therefore can mean we are unable to rectify products or services to meet your expectations.
6. Product Materials
6.1. We stock the handmade work of many artists and makers that specialise in working with a variety of materials that are obtained from sustainable sources.
6.2. Many of the materials they use are raw material that derives from organic matter such as stone or wood, the colour and texture of these can vary from product to product
6.3. Many of our Artists and Maker do make lines of products,because they are handmade the appearance of the products my vary.
6.4. With these variables considered the exact colour, texture and finish of some products cannot be pre-determined when commissioning a piece of or purchasing a product.
6.5 Each individual product made by our Artists and Makers is unique, no two products are ever the same even in a production line. It could vary for many reasons however these are what make each product unique.
7.1. Our measurements and dimensions of products listed on our website are approximate, tolerances of 2% must be allowed for when making things by hand, therefore we make every effort to ensure measurements are as accurate as possible.
7.2. We aim to display all our products as accurately as possible through the image that we use to showcase them on our website. We cannot be held responsible for the actual colours that you see, as this is dependent on your monitor. This may mean that the colour of the product that you receive may not reflect the colour of the product you see on your monitor.
8. Price and Payment
8.1. Prices of products listed on our website are in UK Pounds Sterling and are inclusive of any VAT that may be payable by you. Our delivery charges are quoted separately and determined at the checkout stage and listed in full as part of your order form.
8.2. When ordering a commission this process operates differently, please see section 9. Commissions and read through to 9.5 for a full understanding.
8.3. Products that are to be sent internationally could incur further fees and charges such as customs duties or taxes applicable to that country, you agree to be responsible for these upon placing your order on our website.
8.4.1 Without prior notice we reserve the right to alter our prices listed on our website.
8.4.2. The price displayed on our website is the price you pay when you order, only except if there has been a website error in displaying the price.
8.4.3. We aim to ensure all prices on our website are accurate however errors may occur.
8.4.4. We will inform you as soon as possible if we discover the that a pricing error has occurred with the products that you have ordered.
8.4.5. You will be given the option to purchase the Order at the correct price or cancelling it.
8.4.6. If we are unsuccessful in contacting you, we will cancel the order and if you have already paid for the products, we will issue a full refund.
8.5. Your account will be charged for payment at the time that the order is placed.
8.5.1. To maximise security, we do not hold any credit/debit card details. All transactions are conducted and held by our third-party payment provider ‘PayPal’.
8.5.2. Your credit/ debit card company may also do security checks to confirm it is you making the order. Please read our Privacy and Cookies Policy for more information about our payment platform.
We can be commissioned for the design and manufacture of many of the products listed on our website. All quotations given by us and orders accepted are based on our Terms.
As per this section of our Terms an ‘Order for a Commission’, ‘Commission ‘or , ‘Order’ are definitions of products that have been ordered to the unique and exact specifications of a customer.
9.1 Ordering a Commission
9.1.2. Quotations given by us are valid for 30 days from the date of the quotation is written.
9.1.3. Both our acceptance of an order for a commission and the start of our contract with you is when we receive a paid deposit from you.
9.1.4. Fitting is a service provided if requested, quoted and paid for, we do not accept any liability for any damages out of our control whilst fitting.
9.1.5. Delivery options will be discussed on acceptance of the order and will be chargeable to you. Options to collect your completed commission from us must be authorised in writing by us to you stating an agreed time and date.
9.2. Design Process of a Commission
9.2.1. All drawings and designs remain the intellectual property of Grange Gallery, or the Artist or Maker that has supplied them and under copyright law are not permitted to be reproduced or used by yourself or supplied to a third party for the manufacture of the item represented in the drawing.
9.2.2. Upon supplying specific measurements that you wish to be referenced for the manufacture of your commission you accept all liability for the measurements that you supply. Grange Gallery does not accept liability for incorrect measurements, specifications, materials, or dimensions supplied by you.
9.2.3. All design drawings and specification documents supplied to you by us must be mutually agreed and signed-off before production of the commission commences, the signing-off includes the design, material, specifications, measurements and dimensions of the commission.
9.2.4. If you wish to make a design or specification variation to your order, you must inform immediately so that we can let you know if it is possible, if so you will be informed of additional cost and time that the changes may incur.
9.3 Production of a Commission
9.3.1. Once the order of a commission has been placed, we will keep you up to date with its progress in production stages. It will be finished in a reasonable amount of time according to the scale of the commission and availability of materials.
9.3.2. Grange Gallery cannot accept any liability for the delay of materials that it does not control, you will promptly be informed if in this event that it is likely to impact the production of your order.
9.3.3. We cannot be held responsible for any delay in the commission process, including design, production, fitting, or delivery that is due to your schedule or your late, or incorrect supply of information. We reserve the right to charge you for additional time and for work that these delays may have caused.
9.4. Completion of a Commission
9.4.1. Once the order is completed an invoice for the final amount will be invoiced to you. Payment by you is required in full before delivery or collection is to take place.
9.4.2. Grange Gallery reserves the right to charge 8% annually above the Bank of England’s base rate on outstanding balances.
9.4.3. The ownership of the completed commission becomes your property once full payment has been received. The completed commission is your responsibility after delivery and collection.
9.4.4. We reserve the right to be released from any liability to you if the contract is delayed or prevented for reasons that are beyond our control.
9.4.5. We reserve the right to charge you for unauthorised storage of completed commissions that have not been collected or been unable to be delivered, and consequently have been stored for an unreasonable amount of time at our premises.
9.4.6. Grange Gallery is entitled to cancel, postpone any work in progress or scheduled for delivery if payment has not been received by you on the date it is due.
9.4.7. We guarantee our commissioned works for two years from the date of completion. All completed commissions should be carefully inspected when you receive delivery or when you collect, it is important that any defects are reported immediately at this stage.
9.5 Cancelling a Commission
9.5.1. If you cancel your order before the manufacture of the piece has started, we will charge 30% of the full price of the order
9.5.2. Commissions are bespoke products that are being made for you. These are products that have been ordered to your unique and exact specifications. When ordering a bespoke item that is such, these items are excluded from the Consumer Rights Act.
9.5.3. Once you have placed an order for a commission and you have paid a deposit you are not able to cancel, nor return products for credit and are you are liable to pay in full.
9.6 Structural Guarantee
9.6.1 The proof of purchase is the responsibility of the purchaser.
9.6.2. All furniture purchases have a two-year structural guarantee
9.6.3. General wear and tear, staining and soiling, abrasion, tears and burns, natural cushion interior flattening and settlement and accidental damage are excluded.
9.6.4. The discolouration of canvas, prints or paintings and cracking of wood due interior and exterior changes of humidity, heat, and direct sunlight, including air conditioning, radiators, under floor heating, open fires and multi fuel burners is excluded.
9.6.5. Transfer of colour from non-colourfast fabrics and materials, commercial packaging, craft materials, clothing and accessories; including plastics, denim, throws and cushions, defacing or damage of upholstery or wood texture or finish caused by contamination with cleaning and cosmetic products is excluded.
9.6.6. The guarantee is non-transferable and valid from the date of original purchase only.
9.6.7. To meet obligations under this guarantee Grange Gallery reserves the right to undertake the least cost option to itself. This could involve resolving the problem through replacement of the unsatisfactory component or issuing a refund of the original purchase price.
9.6.8. If products are exchanged, or a total refund is given, the products that are deemed faulty revert to the ownership of Cameron Furniture
9.6.9. All products shall be limited to a claim amount under this guarantee that is equal to the original purchase price paid for the unsatisfactory product.
9.7. This guarantee is only applicable to products that remain in the UK, and does not extend to commercial use.
9.8. If the purchaser does not follow the manufacturers recommendations for care procedure as outlined when the item was purchased, or modifies, adapts, or abuses the product this will invalidate this guarantee.
10. Our Terms inclusive of all our associated policies is in addition to your statutory rights and Consumer Rights.
11. Complaints & Feedback
If you have a complaint about any of our website content or if you have any feedback that you would like to share please contact us in writing by email or post using the email address or postal address noted below.
If you need to contact us with regards to our Terms & Conditions and associated polices, please contact us by emailing [email protected] or call 01929 553942 between 10am - 5pm we will be happy to help you.