Changes to our Policy
Our Privacy and Cookies Policy is regularly reviewed and updated to reflect any changes in legislation and to our own operations. Any changes that we make will appear here on this page. This policy was last update 17 November 2020
We welcome any questions, comments about our Privacy and Cookies Policy please contact email@example.com
Withdrawing your consent
- If you would like to withdraw your consent, please contact firstname.lastname@example.org
- once you notify us of your request, we will respond to you as soon as possible,
- wherever possible, we will anonymise all records relating to you and to your account, including all transactions and communication.
Information we collect
The type of information that we collect will depend on how you interact with us and what services you use. It could be by using our website, by purchasing products or by using our services. In accordance with your interaction we may collect, use, store and transfer the following information about you:
Identity: first name, last name and title,
Contact: your postal address, email address and phone number,
Profile: username and password for your online account,
Transactions: we collect the details of your order to process it,
Communications: including correspondence and feedback,
When do we collect your information?
We collect and process personal information about you in the following ways when you interact with us as and when you use our services:
Register: signing-up on the website for an online account, or signing-up to an e-news letter,
Transactions: placing an order via our website,
Communications: contacting us via phone, email, questionnaire or competition,
How we use your information?
We use the information we collect and process it for the following purposes,
Registration: when we register you as a new customer or subscribe to e-newsletter,
Records: to maintain and update any records or online accounts,
Transactions: to process your order via the website, to deliver your items,
Communications: to manage our relationship with you, handle any questions, queries or complaints and to update you about orders, services, products and offers,
Financial: to enable us to process our financial record keeping obligations,
Research: to enable us to conduct market research to enable, analysis and reporting to enhance and provide the products and services,
Third parties: to enable them to carry out logistical and technical work on our behalf,
Technical: - To protect and administer our business and site, prevent and detect any fraud or abuse of our website or services, use data analytics to improve our website presentation and user experiences of our products and services.
Our website provides you with the facility to purchase our products online and have them delivered to you. We use ‘PayPal’, which provides a ‘payment gateway’ on our website to a secure online payment service operated by a bank. When you are using our checkout and when inputting your card data, you are in direct connection with the bank, who then, when the transaction is complete transfers the payment to us. We do not directly store, or collect any of your card information, nor do we process your card transactions.
How we use your Information for Marketing purposes
If you have interacted, purchased products or services from us we will ask you if you would like to receive marketing information from us.
- This information would include: updates, news, offers or events regarding our products and services that we believe may be of interest to you this can be via email or post.
At any time, you can unsubscribe from any marketing contact from us through the link at the bottom of the email or by contacting email@example.com. Please be aware that all communications regarding updates, news, offers and events will cease after you unsubscribe.
When is your personal information shared?
Only when necessary is your personal information shared, this is with third parties who are partners that assist in providing our products and services to you and where we are obliged to do so by the law. The following shows some examples of third parties;
- We use courier companies to deliver your purchases to you,
- our website is hosted by a third- party organisation,
- processing of your payments to purchase items from our website is handled and managed by a third-party partner ‘PayPal’ who provides the ‘Payment Gateway’ facility on our website.
How do we keep your information secure?
Our website is protected to prevent unauthorised access to the information that we collect via our website, our purchasing platform uses a secure online order form.
All data and card information inputted is encrypted and transmitted securely we use Secure Sockets Layer (SSL). This security is verified by a padlock that will appear in your browser.
Our computers have firewalls and data encryption, we have restricted physical access to our offices to protect all data.
Any payment transactions will be carried out securely by an independent third party and that transaction will be governed by the third party’s terms and conditions.
Where you have chosen a password, which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
A cookie is a small file that we put on your computer that enables our website to see, for example, which pages on our site that you visit. This is to ensure content on those pages are displayed correctly. This helps to provide you with a good user experience when you are visiting and browsing through our website it also importantly allows us to improve our site.
Cookies can recognise and count the number of visitors and see how visitors navigate our website when they are using it and enables our website shopping cart to hold items. This helps to improve how the website works for our visitors and to ensure that they able to locate what they are looking for with ease.
Cookies can be blocked if you activate the setting in your browser, this will refuse all or some cookies. By activating this setting and by selecting your browser to block all cookies (including essential cookies) you will be unable to order and purchase items from our website
Your legal rights
In relation to the personal information that we hold about you, you have the following rights;
- To request access to the personal information that we hold about you (a ‘data subject request’), this request may be subject to a £10 administration fee and would provide you with a copy of the information we hold about you,
- you can request the correction of the information that we hold about you, this means any inaccurate information we hold would be amended,
- to unsubscribe from any marketing information being sent to you.
If you wish to exercise any of these rights above, or other rights such as data erasure/deletion or you object to our processing of your personal data please contact Grange Gallery. All requests will be assessed against the appropriate data protection law and regulation that is most applicable.
Privacy and Cookies Policy last updated 17.11.20