null

Autumn 2021 Opening Hours, Fridays and Saturdays 10am - 3pm 

Privacy and Cookies Policy

 

Privacy and Cookie Policy

Summary

The privacy of our customers, clients and visitors is important to us. This Privacy and Cookie Policy covers our online practices and how we Grange Gallery (‘we, ‘our’) use, handle and protect the information that you (‘you’, ‘your’), our customers, clients and visitors provide when you visit our website, purchase products and use our online services.

This Privacy and Cookie Policy is important for you to read and understand as this policy supports other notices that we may provide you on certain occasions when we are updating, collecting or processing your personal information. This policy aim is to make you aware of how and why we are using your information and the legal rights that you have.

Changes to our Policy

Our Privacy and Cookies Policy is regularly reviewed and updated to reflect any changes in legislation and to our own operations. Any changes that we make will appear here on this page. This policy was last update 17 November 2020

Contact

We welcome any questions, comments about our Privacy and Cookies Policy please contact info@grangegallery.co.uk

Your Consent

By using our website you consent to our Privacy and Cookie Policy and Terms and Conditions.

Withdrawing your consent

 - If you would like to withdraw your consent, please contact info@grangegallery.co.uk

 - once you notify us of your request, we will respond to you as soon as possible,

 - wherever possible, we will anonymise all records relating to you and to your account, including all transactions  and communication. 

Information we collect

The type of information that we collect will depend on how you interact with us and what services you use. It could be by using our website, by purchasing products or by using our services. In accordance with your interaction we may collect, use, store and transfer the following information about you:

Identity: first name, last name and title,

Contact: your postal address, email address and phone number,

Profile: username and password for your online account,

Transactions: we collect the details of your order to process it,

Communications: including correspondence and feedback,

Technical: details of your visits to our website including, but not limited to, traffic data, location data, weblogs please see our ‘How do we use cookies’.

When do we collect your information?

We collect and process personal information about you in the following ways when you interact with us as and when you use our services:

Register: signing-up on the website for an online account, or signing-up to an e-news letter,

Transactions: placing an order via our website,

Communications: contacting us via phone, email, questionnaire or competition,

Technical: information may be collected during your interaction with our Website this is outlined in our ‘How do we use cookies’.

How we use your information?

We use the information we collect and process it for the following purposes,

Registration: when we register you as a new customer or subscribe to e-newsletter,

Records: to maintain and update any records or online accounts,

Transactions: to process your order via the website, to deliver your items,

Communications: to manage our relationship with you, handle any questions, queries or complaints and to update you about orders, services, products and offers,

Financial: to enable us to process our financial record keeping obligations,

Research: to enable us to conduct market research to enable, analysis and reporting to enhance and provide the products and services,

Third parties: to enable them to carry out logistical and technical work on our behalf,

Technical: - To protect and administer our business and site, prevent and detect any fraud or abuse of our website or services, use data analytics to improve our website presentation and user experiences of our products and services.

Card Payments

Our website provides you with the facility to purchase our products online and have them delivered to you. We use ‘PayPal’, which provides a ‘payment gateway’ on our website to a secure online payment service operated by a bank. When you are using our checkout and when inputting your card data, you are in direct connection with the bank, who then, when the transaction is complete transfers the payment to us. We do not directly store, or collect any of your card information, nor do we process your card transactions.

How we use your Information for Marketing purposes

If you have interacted, purchased products or services from us we will ask you if you would like to receive marketing information from us.

- This information would include: updates, news, offers or events regarding our products and services that we believe may be of interest to you this can be via email or post.

At any time, you can unsubscribe from any marketing contact from us through the link at the bottom of the email or by contacting info@grangegallery.co.uk. Please be aware that all communications regarding updates, news, offers and events will cease after you unsubscribe.

When is your personal information shared?

Only when necessary is your personal information shared, this is with third parties who are partners that assist in providing our products and services to you and where we are obliged to do so by the law. The following shows some examples of third parties;

- We use courier companies to deliver your purchases to you,

- our website is hosted by a third- party organisation,

- processing of your payments to purchase items from our website is handled and managed by a third-party partner ‘PayPal’ who provides the ‘Payment Gateway’ facility on our website.

How do we keep your information secure?

Our website is protected to prevent unauthorised access to the information that we collect via our website, our purchasing platform uses a secure online order form.

All data and card information inputted is encrypted and transmitted securely we use Secure Sockets Layer (SSL). This security is verified by a padlock that will appear in your browser.

Our computers have firewalls and data encryption, we have restricted physical access to our offices to protect all data.

Any payment transactions will be carried out securely by an independent third party and that transaction will be governed by the third party’s terms and conditions.

Where you have chosen a password, which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

How do we use Cookies?

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good user experience when you browse our website and allows us to improve our website.

A cookie is a small file that we put on your computer that enables our website to see, for example, which pages on our site that you visit. This is to ensure content on those pages are displayed correctly. This helps to provide you with a good user experience when you are visiting and browsing through our website it also importantly allows us to improve our site.

Cookies can recognise and count the number of visitors and see how visitors navigate our website when they are using it and enables our website shopping cart to hold items. This helps to improve how the website works for our visitors and to ensure that they able to locate what they are looking for with ease.

Cookies can be blocked if you activate the setting in your browser, this will refuse all or some cookies. By activating this setting and by selecting your browser to block all cookies (including essential cookies) you will be unable to order and purchase items from our website

Your legal rights

In relation to the personal information that we hold about you, you have the following rights;

 - To request access to the personal information that we hold about you (a ‘data subject request’), this request may be subject to a £10 administration fee and would provide you with a copy of the information we hold about you,

 - you can request the correction of the information that we hold about you, this means any inaccurate information we hold would be amended,

 - to unsubscribe from any marketing information being sent to you.

If you wish to exercise any of these rights above, or other rights such as data erasure/deletion or you object to our processing of your personal data please contact Grange Gallery. All requests will be assessed against the appropriate data protection law and regulation that is most applicable.

Privacy and Cookies Policy last updated 17.11.20