Delivery and Returns
The Covid-19 situation is changing rapidly we continue to ship our UK and International orders where possible and permitted, we encourage our customers to allow more time for all orders to arrive.
If you place an Order for one of our larger items, such as a sculpture, painting or a piece of furniture, it is your responsibility to ensure it will fit into the room it is intended for and that it is able to pass through the premises to its chosen destination room.
You will need to check that it will pass through any access gates, passages, stairwells, lifts, landings and internal doors. You must ensure that prior to delivery this route of passage required for access to deliver the piece to its destination room is obstacle free for example from furniture, pictures and ornaments.
Please note where delivery of furniture has been arranged directly with Grange Gallery, a charge for any failed delivery where the delivery failure is not the fault of Grange Gallery will be payable, this is unless the delivery is cancelled 48 hours with Grange Gallery before delivery.
We can ship virtually to any address in the world, however some products cannot be shipped to all international destinations. Please note that the shipping rates for many items we sell are weight-based and the weight of any such item can be found on its individual product page. All weights are rounded up to the next unit to reflect the policies of the shipping companies we use.
All orders are shipped within 2 - 4 working days after the order has been placed, except where an order of furniture is placed (4 – 7 days) or an order for bespoke commission of furniture/art is placed (please see our Terms and Conditions of Ordering a Commission) once the order is dispatched an email notification will be sent with confirmation and tracking information. All orders are shipped to the address specified by the customer. Delivery options will be discussed and confirmed with clients who are commissioning a bespoke piece of work at the design process stage.
If you would like to collect your purchase in person from Grange Gallery located on the Isle of Purbeck, Dorset BH20 5DG this can be arranged by emailing email@example.com or calling (+44) (0)1929 553942.
International deliveries are shipped tracked delivery to the address specified by the customer and will require a signature upon receipt of delivery. International deliveries may be subject to customs charges, for internationally shipped items our carriage charge covers packing and delivery only. Customs on occasion may inspect goods prior to their delivery, this can cause a delay. It is important that a valid phone number is provided. This number maybe required by local customs and delivery agents and could prevent further delays.
Tracking Your Order
As soon as your order has been dispatched, we will email you confirmation with tracking information of your order. We recommend using Royal Mail's Track and Trace as it is a great way to keep you informed about the journey of your order, it's whereabouts, delivery date as well as giving you more control over the receipt of your goods.
It is the policy of Grange Gallery that all products supplied to our customers are made to the highest standard, are in perfect condition and every measure possible is taken to ensure that each product received by our customers reflects this.
The products which are sold via this website have been designed to comply with the statutory legal requirements and relevant safety standards of the United Kingdom. If products are exchanged, or a total refund is given, the goods that are deemed faulty revert to the ownership of Grange Gallery.
Cooling off Period (this is applicable to online orders only)
You are entitled to cancel your contract with us when purchasing online, but only if you exercise this right no longer than 14 days after the date the goods were received, this is Under the Consumer Rights Act of 2015. After this date has expired you do not have the right to cancel, online purchased items cannot be returned or cancelled unless the item is confirmed as defective.
In order to exercise your right to cancel, you must contact us and include your proof of purchase as part of your correspondence. Please email firstname.lastname@example.org or write to Grange Gallery, Grange Road, BH20 5DG.
We will confirm by email that we have received your cancellation which starts on the day you sent the correspondence and we will advise how to return your item, please note the cost and risk of shipping the item is your liability and will not be refunded.
As part the right to cancellation you must not of used the item, you are the owner of the item once it has been delivered to you, it needs to ‘as new’, complete with its packaging and receipt, and safely returned to us this will enable an exchange or refund by the original method of payment within 30 days of the cancellation.
Failure to take reasonable care of items may result in a claim and may require additional payment. If the returned items such as furniture have deteriorated in condition since it has been in your home, and to reflect the furniture is now ‘returned stock’. In such circumstances we will evaluate on case by case basis to make an appropriate decision that will be advised at the cancellation point.
The Statutory cooling off period excludes the following: Any bespoke items, these are goods that have been ordered to the unique and exact specification of a customer. We make it clear when ordering bespoke items that they are except from the Consumer Right Act. We also make it our policy to exclude the return of jewellery and personalised products.
Your statutory rights are not affected.
Damaged or defective items
Every effort is made to ensure safe delivery of your Order and that your item(s) arrive to you undamaged and without any defects.
If you receive delivery and your Order has sustained damage during transit or you receive delivery and the item is defective, please contact us immediately. We will assess the situation and provided the item(s) are returned within 14 days of taking delivery a repair, an exchange or refund will be organised.
Do you need to contact us?
If you need to contact us with regards to your delivery or have an urgent query about you order, please contact us by emailing email@example.com or call (+44) (0)1929 553942 between 10am - 5pm we will be happy to help you or by post Grange Gallery, Grange Gallery, Grange Road, Wareham BH20 5DG.